Frequently Asked Questions

Contact Paje Care and make an appointment for us to visit you for a chat about how Paje Care can support you. We are happy to visit you at home to discuss ways we can help and then, once you have decided, we take it from there.

From experience, we know that people's care needs very often change. We therefore understand there may be need to review from time to time. This is why we carry out reviews on a regular basis and why we are pleased to hear from members of the immediate family about effective methods for delivering the care service for their relative where possible.

We agree a Care Plan which details exactly what you have instructed us to do. This then becomes the manual for each day. Click here for details of the care services we can provide. Our carers are also able to assist or administer your medication where needed.
Care plans frequently evolve, and we check regularly to ensure that the care we are providing is appropriate.

Once we have established your care and support needs as well as what you want on each visit, we will work to that plan. We are not able to give injections or change sterile dressings. Also, we cannot carry out tasks which are likely to cause risk to either the person we provide care to or to our care assistant. Tasks will be agreed with you in advance. Any changes to the plan can be discussed with the care coordinator.

This depends on how many care visits you have each week. We very rarely have just one care assistant assigned to a particular customer because your care assistant may be away on holiday, off sick or have family emergencies however we do try to keep the number of your care assistants to an absolute minimum.

All our Care team has been DBS checked before they start working with us. In addition, all staff will always be in uniform and carry a personalised identification card which shows their name, photograph, company name and signature.

We will send you a bill once a fortnight. If you wish to pay by standing order (to save you having to remember to write out a cheque) just let us know. Click here for details on how to pay. Please get in touch with our office as the payment methods may vary.

We will put together a detailed plan for your care which, as well as setting out the care to be delivered, also shows the weekly costs. Some people will be entitled to assistance with the cost of their care either from their local Social Services office or via other Government grants.

Our offices are normally open from 8.00am to 5pm Monday to Friday. We also operate an out-of-hours emergency service from 7am to 10pm. The number for our out of hours service can be provided for your reassurance, with someone at the end of the telephone line to assist with any emergencies about your care.

Paje Care is registered with the regulatory body in the United Kingdom. These bodies set the minimum standards by which we operate. We are also full members of the United Kingdom Home Care Association (UKHCA). Both bodies have standards which set out how we should operate.